Referral Letters

We appreciate the referral letters our clients have sent to us. Client testimonials and word of mouth recommendations are important to Archer Roofing. Let us know how we did!

Unless specified otherwise, the names and signatures of our clients are always blocked-out.

Toronto Roofing Client - Roof Repair

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I wanted to take a moment and make you aware of the very positive experiences I had with one of your representatives. Julio went above and beyond the normal call of duty in a successful effort to cure a leak in my chimney.

He was busy working on another job in my neighborhood when I spotted the “Archer Roofing” sign on the front. He immediately came over and assessed my problem, proposed a solution, and solved the problem in short order.

Hats off to his knowledge and professionalism. Thanks for your help.

Etobicoke Roofing Client - New Roof

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Seldom do I feel the need to send a letter to a company in today’s business environment – unless it’s to complain about poor customer service, lack of follow-through, or other items that fall within a category of “nuisance”. However, from our first meeting with a representative from archer, and through the completion of the work, it has been a pleasant experience.

The most gratifying for us is the fact that Archer delivered on all of its promises, from the start date, same crew performing the work, completion of the work , and clean up and removal of debris.

Thank you for your competitive pricing, professionalism and a job well done. We are very pleased with the finished product and want to take this opportunity to share our comments with you about the total positive experience. Lastly, please feel free to use us as a reference. We would welcome the opportunity to speak on your behalf anytime.

Toronto Client - Repair

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Thank you for your prompt attention to my roof problems... and thank you especially for sending Christopher. Christopher appears to be excellent. I believe he correctly perceived the problem and did as I requested and used the caulking materials I specified.

Exceptional people are difficult to find, but I believe you have a valuable employee in Mr. Christopher. Also, I appreciate your personal involvement in seeing that the issue was resolved. I have always been satisfied with your work and can, and will, continue to recommend Archer Roofing.

Toronto Roofing Client - Roofing Warranty

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When I moved in to my new home, I inherited a roof that had been put on by Archer Roofing a few years ago. Recently, I began experiencing a leak in my bedroom, so I got back in touch with Archer Roofing as everything was still under warranty.

I called Archer Roofing expecting a hard time, expecting that – as is often the case in home repairs – my concerns would be brushed aside since a warranty repair would bring no new income to your business. Also, I imagined that the recent problems in GTA’s weather would further delay any response to me.

What I found couldn’t have been more the opposite and I wanted to write to you today to commend you and your team on the excellent service I’ve received. Mr. Matenag, to whom my problems fell, was in touch with me immediately, walked me through the process, got a hold of the original paperwork for the house in record time, and worked with me through the multiple calls during the day to get me set up with an appointment to have my roof inspected.

Then I had an equally impressive experience with Julio. He called me two evenings in a row (surely after he was off the clock), exactly when he said he would call, to find a convenient appointment, He worked me in to his schedule quickly, and called me at work to notify me of changes to his schedule. When he was able to come by this morning, he was perfectly on time. As you know, it is incredibly difficult to have repairs done on your home, when waiting for a service professional means trying to leave work to sit and wait from 10am-2pm. It is a rare pleasure to find someone who values and respects my time.

Julio assessed the situation quickly and confidently, and took the time to walk me step by step through the cause of the problem, the way he planned to fix them, the next steps, and the schedule by which the repairs would be completed.

It is an uncommon pleasure to work with individuals as capable and considerate as these, and to work with a company that clearly values quality workmanship above all else. While the repairs to my roof will not be complete until next week, I have every reason to expect they will be handled in the same excellent fashion.

Toronto Roofing Client - Roof Repair

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I just wanted to complement you on one of your employees, Pawel.

I needed some realignment of my gutters as well as installation of venting turbines, on my roof, Not only was your company responsive, which as a new resident to the area, I had heard it is difficult to get contractors to even return phone calls, the job was completed within a week of my initial call.

You’ve been more than helpful, and got the job done to more than my satisfaction. I would not hesitate to refer your firm in the future.

Toronto Roofing Client - New Roof

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Please find enclosed the balance owed on the replacement of my roof. My husband and I were pleased with the professionalism of your entire staff. Your work crew was knowledgeable and cooperative. Our neighbours were impressed by the swiftness of their work and how nice the roof looked once completed. The yard was actually in better shape after their clean-up than before they arrived!

It was a particular pleasure dealing with your salesman, Pawel Matonog, who consistently arrived for each appointment on time and prepared. He followed up at each stage of the process to insure that all was going smoothly as promised.

Unfortunately, so many of our previous experiences with contracting for home repairs had proven disappointing if not disastrous. It was so refreshing to do business with a company that has an old fashioned approach to customer service – keep it good and they will keep coming back. Thank you all for a job well done.

Thornhill Roofing Client - New Roof

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Just a brief note to let you know how much we appreciate the excellent job your company did in replacing the roof on our Thornhill home. We found your company to not only be skilled, but also dependable, professional, and to have very high standards in every aspect of your dealings with us as homeowners, it was a refreshing experience to deal with a company which “did exactly what it committed to do”! We would not hesitate to use Archer again or to recommend you to anyone considering roofing.

Thanks again for a job “well-done!”

Toronto Roofing Client - New Roof

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We have enclosed our payment for the balance due on our new roof from your company. At this time, we feel compelled to let you know just how very pleased both of us are with not only the final product, but also the very professional and courteous way that each and every representative of your company treated us. From the initial contact with your salesman, Pawel, onward through all of the delivery people, workmen, supervisors, etc. we were treated like we were your only customers. In fact, we quickly came to look upon you all as not just professionals, but personal friends, who really cared about us. You exceeded every expectation we had.

It is so wonderful, to say the least, to have the experience of knowing a company that in all aspects, did everything possible to insure that we received a completed product that can only be described as excellent, Know that we will be recommending you to our friends and acquaintances, which may need your services.

 

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